A HELPING PAW
We’re here
to help.
Questions about your cat, credits or purchases? Tell us what’s happening.
CONTACT SUPPORTMyRealCatApp@gmail.comWhat to include
Your phone model, app version and a short description of the problem. A screenshot can help. Please never send passwords, verification codes or full payment-card details.
Common questions
My cat has turned away. What should I do?
Check your credit balance and your cat’s current care needs. If credits have run out and care is locked, bring your balance to at least 10 credits. Continue meeting outstanding care needs, including active play.
My purchased credits haven’t appeared.
Check whether the store purchase completed or is still pending. Close and reopen the app. If the credits still haven’t appeared, email support with your store order reference. Don’t purchase again just to troubleshoot.
How do I request a refund?
Refund requests are handled by the store where you made your purchase. For Apple purchases, visit Apple’s Report a Problem page. For Android purchases, see Google Play Help.
Should I delete and reinstall the app?
Please contact support first. Progress is stored on your device. Deleting the app may remove your cat and unused credits. We cannot promise that reinstalling will restore them.
Where can I download MY REAL CAT?
The app is currently in testing. Public App Store and Google Play download links will appear on this website when it launches. Testers should use their testing invitation.
Questions about personal information? Read our Privacy Policy.